FAQ
By placing an order you automatically agree to our rules and terms of service.
WHEN WILL I RECEIVE MY ORDER?
Shipping timelines vary per country and per item.
If you bought a pre-order item; check the items product description for accurate shipping time.
For all other items, our current shipping time is 4-10 calendar days.
WHY ARE THESE ITEMS CHEAPER?
The reason we can offer the items in the outlet cheaper is due to several factors.
1. Shorter lines in our supply chain. That is, we are in close contact with our suppliers and fulfillment centers that work well together and can ship the product to you almost immediately after production.
2. We have a flexible over stock of certain products. This also plays a role in the selling price of the product.
CAN I RETURN MY ORDER?
Outlet items can NOT be returned.
If you want to buy returnable items, please visit our main store.
CAN I CANCEL MY ORDER?
Outlet orders can only be cancelled if your order is not shipped yet.
*Pre-order items can not be cancelled